We've upgraded Online Services for you

So we can give you the best possible experience through new features, products and functionality. You’ll now be able to:

• Make instant payments
• Get helpful alerts
• Access documents more easily
• Update your details online

As this move is happening in stages, right now it only applies to Easy Access savings accounts. Your other accounts, like ISAs or Fixed Rate Bonds, will stay as they are for now.

There are no changes to your other accounts with us at this stage. Eventually we’ll move all accounts to the new Online Services, but we’ll let you know before that happens so you’re ready.

Yes, you can keep using your existing log-in details right up until we move your account. Once your account has moved, you’ll need to register for the new Online Services. We’ll make sure you understand how this works and what you need to do so you can move over smoothly.

We’ll make sure your balance and any interest are moved in full. You’ll see this clearly when you register and view your new account.

We always look at getting better. This change makes sure all customers earn the same rate, regardless of their balance, making it fairer for everyone.

You’ll need to register for the new Online Services using your contact details. These include your email address, mobile number and home address.

No, but you can still view them for at least 13 months in the previous version of Online Services. You just need to log in using your user identification number and password.

If you think you’ll need to refer to your old statements and transactions in the future, we recommend you save or print them.

As your account is being moved to a new system, we need to give you new account details. You’ll see your new account number and sort code when once you’ve registered for the new Online Services. It’s important you use your new account details when funding your account from now on.

If you prefer not to have your account moved, you can close it before the move. For Easy Access savings accounts, you can close them at any time without notice, penalty, or charges by calling us. You’ll then receive your balance plus any interest accrued up to the closing date.

We’re here to help you and will update you over the coming months about what will happen and when. You can contact us by phone, online or in writing, and we’ll support every step of the way. You can also nominate a family member or carer to speak to us on your behalf.

No, your savings remain protected up to £85,000 per depositor by the scheme.

Yes, as interest is calculated daily and paid monthly based on the previous month’s balance. The timing of payment doesn’t affect the total amount earned.

We understand not everyone uses a mobile, but you’ll need one to register for the new Online Services. If you don’t have a mobile, please call us to update your details as you won’t be able to access your account on the new Online Services.

Once your account moves, you’ll only be able to manage it through the new Online Services.

If you want a savings account you can open and manage at a local branch, please look at the accounts available on our website. You can also visit your local branch and speak to our staff about your options.