Kent Reliance Online Services
To ensure that our website, online services and portals continue to operate effectively, we occasionally have to take some areas offline to carry out essential maintenance. We schedule this maintenance at times that will cause the least possible disruption to our customers, but to help you plan in advance, here’s a schedule of upcoming maintenance dates and times.
- If you have a username
- If you have a 10-digit user ID
- Choice portal
If you have a username
Saturday 04 October - Sunday 05 October
Unavailable between: 2.30pm, Saturday – 8pm, Sunday
Phone support available between: 9am - 2pm
Saturday 08 November – Sunday 09 November
Unavailable between 2.30pm, Saturday – 8pm, Sunday
Phone support available between: 9am - 2pm
What can you do:
You can reach our Customer Services Team, for non-account related questions (0345 122 1120)
You can deposit into your account as usual.
You won’t be able to log in You won’t be able to request withdrawals or transfers You won’t be able to apply for new accountsIf you have a 10-digit user ID
Saturday 04 October - Sunday 05 October
Unavailable between: 2.30pm, Saturday – 8pm, Sunday
Phone support available between: 9am - 2pm
Saturday 08 November – Sunday 09 November
Unavailable between 2.30pm, Saturday – 8pm, Sunday
Phone support available between: 9am - 2pm
What can you do:
You can log in to view balances and transactions You can reach our Customer Services Team, for non-account related questions (0345 122 1122) You can deposit which will continue to be processed as usual unless we have contacted you to tell you your account will be moving to our new Online Services. In which case please check your email account for details. You won’t be able to apply for new accounts You won’t be able to request withdrawals or transfers You won’t be able to make changes to your account through our Customer Services TeamPlease note: Between 11pm and 4am daily our online services will only be available as a read-only restricted version, whereby you won’t be able to deposit or withdraw funds but will still be able to log on and view your account.
Choice portal
Sunday 12 October
Unavailable between: 7am – 6pm