If you believe your Kent Reliance account has been compromised in any way, or if you’re worried someone is attempting to obtain your personal details, please contact us in branch or by phone. Our friendly staff are always happy to assist, and they can pass your details to our dedicated Fraud and Financial Crime teams to investigate. Please have full details of your concerns at hand when contacting us, as the information you provide will help us with our investigation.
If you suspect you’ve been scammed, defrauded or experienced cybercrime, you should also contact Action Fraud by calling 0300 123 2040 or by using their easy to use online reporting tool at https://reporting.actionfraud.police.uk. Action Fraud advisors are available on web chat 24 hours a day to provide help and advice.
If you believe you or someone you know is in immediate danger because of fraud, you should dial 999. Further information regarding fraud controls from the police are available online at https://www.police.uk/advice/advice-and-information/fa/fraud.
Remember, we will never ask you to provide passcodes, ID information or your online login details over the phone, nor will we ask you to move your money to any other account or ask for details regarding any of your other accounts.
Please note that our website contains general information and guidance only. The content does not constitute legal or other professional advice, is provided for general information purposes only and you should not rely on its contents. Whilst we endeavour to ensure that the information on this site is correct, no warranty, express or implied, is given that the content on our site is accurate, complete or up to date. We do not accept any liability for error or omission. Should an Individual wish to discuss their individual circumstances, they should seek Independent professional or specialist advice.
On 7th October 2024, new UK regulations came into force which enhance protection for customers affected by Authorised Push Payment (APP) fraud.
APP fraud occurs when a fraudster tricks you into sending a payment by impersonating a person or business you trust.
If you become victim of an APP scam and you send payment using the Faster Payment Scheme or CHAPS within the UK to a 3rd party, you may be eligible for a refund – particularly if you submit your claim within 13 months of the final fraudulent payment and the amount you claim is under £85,000.
It’s important to note that under the new rules, you are expected to exercise a level of caution and to follow certain steps to protect yourself from APP fraud. This includes following any advice or warnings provided to you by your bank or building society, particularly when there’s an alert that the payment you are making may be to a fraudster.
Especially in response to unsolicited requests via email, phone, or text.
Whether in emails or texts from unknown sources, they may lead to phishing sites.
Refrain from accessing your online accounts over unsecured public Wi-Fi networks
Scammers can spoof phone numbers. Always verify the identity of callers before providing any information.
Trust your instincts. If something seems off, take the time to investigate further before acting.
If your leave your computer unattended, always lock it to prevent unauthorised access.