What changes are we making?
We’re moving to a new Online Services to allow us to offer the best possible customer experience through new features, products and functionality. These improvements will help us better meet your needs in today’s fast-evolving digital world.
Over time, we’ll gradually move your accounts to our new Online Services. Don’t worry —we’ll guide you every step of the way, showing you how to access and manage your accounts on the new system.
Please note, until we tell you your accounts have moved, there will be no changes to how you access your accounts.
Why are we making these changes?
We’re improving our Online Services to enhance your security, improve your savings experience, offer new features and better meet your evolving needs. Our goal is to save you time and make managing your accounts and accessing your money easier and more convenient.
Here are some of the key benefits you can expect from the new Online Services:
- Instant deposits and withdrawals for faster access to your money
- Regular, timely alerts and notifications to help protect your savings and keep you informed of important updates
- Ability to open and manage your accounts digitally, anytime, anywhere
- Real-time statements and earlier access to important documents, making it easier to stay on top of your finances
- Ability to easily and quickly update your account and personal details without needing to contact us
What happens next?
We’re going to move some customers with Easy Access accounts to the new Online Services later this year.
If this affects you, we’ll be communicating to you regularly in the lead up to your move, so that you have all the information you need about your accounts and any actions you may need to take.
For customers whose Easy Access Savings Accounts are moving to the new Online Services, you can find your new Key Features & Summary box, Savings Account Conditions and the Summary of Changes documents below.
We’re still here to help
If you have any questions, you can call our Customer Services Team on 0345 120 4602.
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We’re available |
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Monday – Friday |
09:00 - 18:00 |
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(excluding bank holidays) |
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Please note: We’ll be adding more information and FAQs to this page over time to support customers through this change.